IT Support Technician

Job Description

As an IT Support Technician, you'll be crucial in maintaining our technological infrastructure. You'll troubleshoot hardware and software issues, assist end-users, and ensure our systems operate smoothly.

Responsibilities

• Providing on-site and remote support to users.
• Monitoring network performance and addressing issues.
• Assisting with data backups and recovery processes.
• Engaging in continuous learning to adapt to new technologies.
• Coordinating with external vendors for repairs and maintenance.

Requirements

Education

• Bachelor's degree in Computer Science or Information Systems

Experience

• 2-4 years of experience in IT support

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Team Work
• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Networking Certifications: Certifications such as CCNA would be a plus.
• Experience in IT Project Management: Involvement in IT projects would be advantageous.

Benefits

• Comprehensive health coverage
• Flexible hours with remote working options
• Paid time off and sick leave
• Employee wellness programs

Company Culture

• Continuous Growth: We prioritize personal and professional development through ongoing education.
• Work-Life Balance: We support flexible arrangements to help maintain work-life harmony.
• Employee Recognition: Regular recognition programs to celebrate achievements.