E-commerce Manager

Job Description

We are in search of an E-commerce Manager to lead our online sales strategies and enhance customer engagement. The ideal candidate will have a robust background in e-commerce and digital marketing, capable of developing and implementing effective sales initiatives to drive growth and improve the customer journey.

Responsibilities

• Investigate and implement cutting-edge technologies to enhance e-commerce capabilities.
• Establish KPI metrics to evaluate campaign effectiveness.
• Work closely with IT to ensure platform reliability and security.
• Drive customer loyalty by improving engagement strategies.
• Collaborate on new product development with insights from market analysis.
• Negotiate contracts with third-party service providers.
• Influence website design and functionality to maximise conversion rates.
• Monitor and report on competitor activities in the e-commerce space.
• Engage with customer service to align strategies on feedback and issues.
• Lead initiatives that support brand awareness and recognition.

Requirements

Education

• Bachelor's degree in Marketing or Business
• MBA preferred

Experience

• Over 5 years in e-commerce or digital marketing roles

Technical Skills

• Digital Marketing Tools
• Social Media Marketing

Soft Skills

• Strategic Planning
• Teamwork

Certifications

• HubSpot Inbound Marketing Certification
• Digital Marketing Professional Certification

Languages

• English: Fluent

Advantageous

• Familiarity with mobile commerce strategies: Experience in leveraging mobile channels for e-commerce growth.
• Proficiency in A/B testing methodologies: Ability to conduct A/B tests to improve website performance.

Benefits

• Comprehensive medical aid cover
• Pension plan with employer contributions
• Work-from-home options
• Annual bonus based on performance

Company Culture

• Continuous Improvement: We promote a culture of continuous improvement and professional development.
• Employee Recognition: We celebrate achievements and recognise contributions from all team members.
• Work-life Balance: We believe in maintaining a healthy work-life balance for our employees.