IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician! You will be responsible for assisting users with technical issues, maintaining system functionality, and ensuring a seamless IT experience across the organization. The ideal candidate will have strong troubleshooting skills and a passion for technology.

Responsibilities

• Handle IT support tickets and manage user requests.
• Implement and maintain IT policies and procedures.
• Participate in IT projects and assist with system upgrades.
• Provide training and guidance to users on IT applications and hardware.
• Monitor system performance and troubleshoot issues proactively.

Requirements

Education

• Degree in Information Technology or Computer Science
• Relevant certification (e.g. CompTIA A+, Network+)

Experience

• 3+ years of experience in a helpdesk or IT support role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Communication
• Teamwork

Languages

• English: Fluent

Advantageous

• Knowledge of Cybersecurity fundamentals: Basic understanding of cybersecurity principles.
• Prior experience in a corporate IT environment: Experience working in a structured IT role within a company.

Benefits

• Comprehensive medical and dental benefits
• Education reimbursement for further studies
• Paid time off and leave
• Team-building activities and outings

Company Culture

• Inclusivity: Our team fosters an inclusive culture where diverse perspectives are embraced.
• Continuous Learning: We encourage personal and professional growth through various training and workshops.
• Respect and Integrity: Our culture is built on mutual respect and integrity in our interactions.