IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to provide exceptional technical support to our clients in Durban. The ideal candidate will have hands-on experience with various software and hardware configurations, along with strong problem-solving skills to ensure smooth IT operations.

Responsibilities

• Serve as the first point of contact for IT support issues.
• Resolve technical issues and provide guidance on IT procedures.
• Conduct training sessions for staff on new technology implementations.
• Help manage IT projects and upgrades for systems.
• Collaborate with external vendors for IT purchases and repairs.
• Ensure compliance with IT policies and standards.

Requirements

Education

• Related technical certifications will be an advantage

Experience

• 1+ year of help desk or IT support experience

Technical Skills

• Customer Relationship Management Tools
• Database Management

Soft Skills

• Time Management
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• Zulu: Fluent

Advantageous

• Experience with remote support tools: Familiarity with tools such as TeamViewer or Remote Desktop.
• Knowledge of cybersecurity principles: Understanding of basic cybersecurity measures and best practices.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Opportunity for professional development
• Flexible working hours

Company Culture

• Team Spirit: We believe in working together and achieving more through collaboration.
• Continuous Improvement: Fostering an environment of growth and learning for all employees.
• Diversity: Our diverse team is our strength, bringing different perspectives and experiences.