IT Support Technician

Job Description

We are seeking an IT Support Technician to provide top-notch technical support to our clients and staff in Cape Town. The ideal candidate will have a passion for IT and a problem-solving mindset, ensuring that all technical issues are resolved efficiently.

Responsibilities

• Deliver exceptional customer service in all IT support interactions.
• Perform routine maintenance checks on IT equipment.
• Implement software updates and patches across networks.
• Document technical issues and resolutions in the ticketing system.
• Guide users through step-by-step solutions in an effective manner.
• Coordinate with vendors for additional technical assistance.
• Preparation of reports on IT issues and performance metrics.
• Participate in IT-related training and professional development.

Requirements

Education

• Degree in Computer Science or IT

Experience

• 3+ years of relevant work experience

Technical Skills

• Operating Systems
• Active Directory
• Remote Support Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Network Security Knowledge: Understanding of network security fundamentals.
• Help Desk Management Experience: Experience managing a help desk or IT support team.

Benefits

• Comprehensive health insurance.
• Retirement savings plan with company contributions.
• Work-life balance initiatives.
• Regular training and skill development.
• Team-building activities.

Company Culture

• Innovation-Driven: Our culture is built on innovation and creativity, pushing the boundaries of technology.
• Employee Engagement: We value employee input and make decisions collaboratively.
• Professional Growth: We provide ample opportunities for personal and career advancement.