IT Support Technician

Job Description

Join our team as an IT Support Technician! You will play a vital role in troubleshooting and resolving IT issues, ensuring that our clients' technology runs smoothly. Strong communication skills and a proactive approach to problem-solving will be essential for success in this position.

Responsibilities

• Troubleshoot and resolve IT incidents and issues.
• Participate in IT projects and initiatives.
• Assist in creating IT documentation and manuals.
• Maintain user accounts and permissions in systems.
• Conduct hardware and software installations and upgrades.
• Identify areas for process improvement within IT support.
• Assist in disaster recovery and data backup processes.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows & Mac OS
• Networking Basics

Soft Skills

• Problem-solving
• Communication

Languages

• English: Fluent

Advantageous

• CompTIA A+ certification: Validates expertise in IT operational roles.
• Experience with remote desktop technologies: Familiarity with remote support tools and setup.

Benefits

• Competitive salary with performance-based bonuses
• Medical aid and wellness programs
• Opportunities for continuous learning and training
• Paid leave and holiday benefits

Company Culture

• Team Spirit: We believe in collaboration and support among team members.
• Innovation: We encourage creative solutions and innovative thinking.
• Professional Growth: We are committed to supporting our employees' development.