IT Support Technician

Job Description

As an IT Support Technician in Johannesburg, you'll be the forefront of our IT Support and Administration team. This role focuses on providing exceptional technical assistance, troubleshooting hardware and software issues, and supporting our staff to ensure seamless technology operations. Ideal candidates should have a passion for technology and a proactive approach to problem-solving.

Responsibilities

• Monitor and maintain computer systems and networks.
• Assist in the development of IT policies and procedures.
• Provide support for audio-visual equipment during meetings.
• Stay updated with the latest technology trends and advancements.
• Assist in disaster recovery planning and execution.

Requirements

Education

• Certificate in IT Support or related field
• Any relevant qualifications will be advantageous

Experience

• 2+ years of relevant IT support experience

Technical Skills

• Hardware Troubleshooting
• Software Installation

Soft Skills

• Analytical skills
• Teamwork

Certifications

• ITIL Foundation
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with Active Directory: Knowledge of managing user accounts and permissions in Active Directory.
• Exposure to cybersecurity principles: Basic understanding of cybersecurity best practices.

Benefits

• Comprehensive health insurance
• Pension plan contributions
• Frequent training sessions and certifications
• Flexible working hours

Company Culture

• Continual Growth: We focus on personal and professional development, encouraging ongoing learning.
• Community Engagement: We actively support community initiatives and encourage volunteering.
• Work-Life Balance: We promote a healthy balance between work responsibilities and personal life.