IT Support Technician

Job Description

As an IT Support Technician, you will play a critical role in maintaining our IT infrastructure in Durban. Your responsibilities will encompass diagnosing hardware/software faults, providing technical support to users, and handling IT asset management. We're looking for someone who is customer-focused and technically savvy to help keep our systems running smoothly.

Responsibilities

• Provide technical support for hardware and software issues.
• Set up and configure new desktop and laptop computers.
• Manage network connectivity issues and ensure system performance.
• Assist staff with IT-related queries and resolve issues promptly.
• Document support requests and resolutions in the helpdesk system.
• Maintain an inventory of IT equipment and software licenses.
• Train users on new software and technologies.
• Collaborate with other IT team members to resolve complex issues.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is advantageous

Experience

• 2+ years of experience in an IT support role

Technical Skills

• Windows OS
• Network Troubleshooting
• Hardware Repair

Soft Skills

• Customer Service
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Windows Client

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of setting up and troubleshooting VoIP telephone systems.
• Knowledge of network security practices: Familiarity with cybersecurity principles and practices.

Benefits

• Competitive salary package.
• Health and wellness benefits.
• Opportunities for professional development and training.
• Flexible working hours.

Company Culture

• Innovation: We believe in embracing new technologies and innovative solutions to improve processes.
• Team Collaboration: We foster a collaborative environment where everyone's input is valued.
• Continuous Improvement: Our team is committed to continuous learning and growth.