IT Support Technician

Job Description

We are seeking an IT Support Technician to join our innovative team in Durban. In this role, you will provide technical support to our users, troubleshoot computer issues, and assist in the IT administration tasks. If you are passionate about technology and helping others, this is the opportunity for you!

Responsibilities

• Respond to IT support requests via phone, email, or in person.
• Troubleshoot and resolve software and hardware issues swiftly.
• Participate in the setup and deployment of computers and peripherals.
• Create and maintain user accounts and permissions.
• Assist with software updates and virus protection.
• Provide exceptional customer service to all internal users.
• Develop and maintain a knowledge base for common issues.
• Assist with network and server administration tasks.
• Keep track of IT inventory and equipment.
• Help team members with technical training and onboarding.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is a plus

Experience

• 2+ years of proven experience in IT support

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving
• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with remote management tools: Familiarity with remote desktop applications and support tools.
• Basic scripting knowledge: Understanding of scripting languages like PowerShell or Bash to automate tasks.

Benefits

• Health and wellness programs
• Paid time off and sick leave
• Opportunity for remote work
• Career development and training opportunities

Company Culture

• Supportive Environment: We prioritize a collaborative workplace where every team member can thrive.
• Innovation: Our team is encouraged to think creatively and propose new ideas.
• Diversity: We celebrate diverse backgrounds and perspectives within our organization.