Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist who will be responsible for providing high-quality support to our clients. The ideal candidate will troubleshoot and resolve complex technical issues while ensuring excellent customer satisfaction.

Responsibilities

• Help customers identify and resolve technical issues effectively.
• Create comprehensive documentation for troubleshooting processes.
• Participate in training sessions to improve product knowledge.
• Assist with the onboarding of new clients to our systems.
• Provide feedback on product enhancements based on customer interactions.
• Work to reduce issue escalations through proactive support.
• Develop and maintain long-term relationships with clients.

Requirements

Education

• Degree in Information Technology or relevant field
• Relevant certifications in technical support are a plus

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Firewall Configuration
• System Administration

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Experience in a call center environment: Background in handling high volumes of customer inquiries.
• Project management skills: Familiarity with project management tools and methodologies.

Benefits

• Flexible working hours
• Retirement savings plan with company match
• Employee discounts and perks
• Access to wellness programs

Company Culture

• Diversity and Inclusion: We promote an inclusive environment where diversity is celebrated.
• Work-Life Balance: Our policies encourage work-life balance and flexibility for all employees.
• Supportive Environment: We foster a supportive environment that values employee well-being.