IT Support Specialist

Job Description

Seeking an experienced IT Support Specialist who can efficiently troubleshoot issues and provide exemplary support to our users. You will be instrumental in maintaining our IT infrastructure and assisting with various technical inquiries.

Responsibilities

• Respond to user inquiries and troubleshoot technical issues.
• Assist with network maintenance and system upgrades.
• Ensure compliance with company policies and procedures.
• Maintain accurate inventory of IT equipment and software licenses.
• Support administrative tasks related to IT operations.

Requirements

Education

• Bachelor's degree in Computer Science or related discipline
• Certifications from recognized IT organizations are a plus

Experience

• 3-5 years in a similar role preferred

Technical Skills

• Technical Support
• Remote Desktop Software

Soft Skills

• Customer Service Orientation
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages (Python, PowerShell): Skills in automating tasks using scripting languages.
• Familiarity with database management: Experience in managing and supporting databases like MySQL or SQL Server.

Benefits

• Comprehensive health insurance coverage
• Pension scheme with employer contribution
• Opportunities for career advancement
• Employee assistance programs

Company Culture

• Continuous Improvement: We support our employees in their quest for professional growth.
• Work-Life Balance: Promoting a healthy work-life balance is important to us.
• Community Engagement: We actively participate in community initiatives to give back.