IT Support Technician

Job Description

We are seeking a knowledgeable IT Support Technician to join our team in Pretoria. The successful candidate will be responsible for providing high-quality IT support and administration. You will troubleshoot issues, maintain system efficiency, and ensure customer satisfaction.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Provide training to users on new technologies.
• Install and configure operating systems and applications.
• Monitor system performance and troubleshoot as necessary.
• Work collaboratively with the IT team to implement technological improvements.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical role

Technical Skills

• Windows/Linux Operating Systems
• Networking Basics
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of ITIL Framework: Familiarity with ITIL practices for IT service management.
• Experience with Active Directory: Experience in managing users and groups within Active Directory.

Benefits

• Competitive salary package
• Opportunity for professional development and training
• Health and wellness benefits
• Flexible working hours
• Travel reimbursement for field support

Company Culture

• Team Collaboration: We encourage a collaborative environment where teamwork is key to success.
• Continuous Improvement: We promote ongoing learning and skills development for all employees.