IT Support Analyst

Job Description

Join our team as an IT Support Analyst, where you will be the first point of contact for technical issues and solutions. You will ensure all systems run smoothly while providing excellent customer service to our internal teams.

Responsibilities

• Respond promptly to IT support requests and issues.
• Install and configure new hardware and software solutions.
• Plan and implement backup and recovery strategies.
• Troubleshoot network connectivity issues and system performance.
• Work collaboratively with IT teams on projects and strategic plans.
• Monitor IT systems to ensure optimal performance and security.
• Engage in continuous learning to stay updated with IT trends.

Requirements

Education

• Bachelor's degree in a related field or equivalent experience

Experience

• 3+ years in a technical support role is preferred

Technical Skills

• VoIP Systems
• Active Directory

Soft Skills

• Time Management
• Adaptability

Languages

• English: Fluent

Advantageous

• Cisco Certified Network Associate (CCNA): Knowledge in network configuration and management.
• Microsoft Certified: Azure Fundamentals: Basic understanding of Azure services and cloud concepts.

Benefits

• Comprehensive medical coverage
• Flexible work arrangements
• Career development programs
• Annual performance bonuses

Company Culture

• Respect for Diversity: We build a culture that acknowledges and celebrates diversity in our workforce.
• Continuous Improvement: We strive for continuous improvement in processes and performance.
• Work-Life Balance: We promote a healthy work-life balance for all employees.