Technical Support Specialist

Job Description

We are seeking a Technical Support Specialist to provide exceptional IT support and administration in Port Elizabeth. The ideal candidate will have a strong background in troubleshooting, customer service, and system management. This role requires effective communication skills and a passion for assisting clients with their IT needs.

Responsibilities

• Respond to service requests in a timely manner and escalate when necessary.
• Provide technical support for various operating systems and applications.
• Configure and maintain computer systems and peripherals.
• Coordinate with vendors to resolve technical issues.
• Conduct user training sessions for software and hardware.
• Utilize ticketing systems for documentation and tracking.
• Stay updated with the latest technology trends and tools.
• Support data backup and recovery processes.
• Participate in IT projects and initiatives as required.
• Perform routine maintenance on IT equipment.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Windows OS
• Networking
• Helpdesk Software

Soft Skills

• Customer Service
• Communication

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Knowledge of A+ standards and practices.
• Experience with MacOS: Familiarity with Mac systems and troubleshooting.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for professional development
• Work-life balance initiatives

Company Culture

• Teamwork: Our collaborative environment fosters teamwork and shared success.
• Innovation: We encourage creative solutions and innovative thinking.
• Employee Well-being: We prioritize the health and well-being of our employees.