IT Support Technician

Job Description

We're seeking an enthusiastic IT Support Technician who will be the first point of contact for IT-related inquiries. You will play a crucial role in resolving user issues, maintaining IT inventory, and ensuring systems are updated and secure. The successful candidate should be tech-savvy and eager to learn while supporting our team in enhancing user experiences.

Responsibilities

• Serve as the first point of contact for IT support tickets.
• Diagnose and fix technical issues related to hardware and software.
• Support the deployment of new hardware and software solutions.
• Maintain accurate inventory records of IT equipment.
• Provide user training sessions on IT best practices.
• Ensure data integrity and security across systems.
• Work with vendors for repairs and purchases.
• Contribute to IT projects and initiatives.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or helpdesk roles

Technical Skills

• Linux Operating System
• Remote Support Tools

Soft Skills

• Teamwork
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Networking and security knowledge: Understanding of network and data security best practices.
• Mobile device support: Experience supporting mobile devices and applications.

Benefits

• Comprehensive medical aid and benefits
• Annual salary reviews
• Flexible working hours
• Access to training programs

Company Culture

• Employee Recognition: Acknowledging and rewarding employee achievements.
• Inclusive Work Culture: A commitment to diversity and inclusion in the workplace.