IT Technician

Job Description

As an IT Technician at Tech Innovations Inc., you will be pivotal in ensuring the smooth operation of our IT systems in Pretoria. If you possess the skills to solve technical problems and a passion for technology, you will thrive in this challenging and rewarding environment.

Responsibilities

• Deliver excellent customer service and support to all users.
• Perform system upgrades and updates, ensuring minimal downtime.
• Set up peripherals such as printers, scanners, and network devices.
• Create and manage user accounts across various platforms.
• Evaluate and recommend technology solutions to enhance productivity.
• Participate in IT projects as required, contributing technical expertise.
• Ensure compliance with data security and privacy regulations.
• Assist with disaster recovery and backup operations.
• Monitor and respond to service outages and incidents promptly.
• Engage in continuous self-development and professional growth.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Vendor-specific certifications are advantageous.

Experience

• 3+ years of technical support experience

Technical Skills

• Active Directory management
• Virtualization technologies (e.g., VMware, Hyper-V)

Soft Skills

• Problem-solving skills
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with disaster recovery and data backup solutions: Understanding of recovery planning and backup protocols.
• Knowledge of cloud services (AWS, Azure): Experience working with cloud platforms for service delivery.

Benefits

• Health insurance and wellness programs
• Flexible working hours and remote options
• Retirement savings benefits
• Professional development opportunities

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive to create an inclusive environment.
• Innovation: Creativity and innovation are at the heart of our operations.
• Employee Recognition: We recognize the achievements of our team and celebrate their successes.