Technical Writer

Job Description

We are seeking a detail-oriented Technical Writer to join our dynamic team in Johannesburg. The ideal candidate will have a knack for transforming complex technical information into clear and engaging documentation, contributing to our commitment to user-centered design.

Responsibilities

• Design and write high-quality documentation that enhances user understanding.
• Review documentation for technical accuracy and compliance.
• Conduct user research to better understand audience needs.
• Coordinate with marketing for product releases and promotional materials.
• Assist in training team members on new documentation tools and processes.

Requirements

Education

• Bachelor's degree in Communication, Journalism, or a related field
• Master's degree is advantageous

Experience

• 4+ years of experience in technical writing or documentation

Technical Skills

• Content Management Systems
• HTML/CSS

Soft Skills

• Critical Thinking
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with API documentation: Ability to create documentation for APIs and technical specifications.
• Proficiency in translation management tools: Experience with tools like SDL Trados for managing multilingual documentation.

Benefits

• Comprehensive medical cover
• Annual performance bonuses
• Work-from-home possibilities
• Team-building events

Company Culture

• Continuous Learning: We believe in lifelong learning and offer many training opportunities.
• Employee Wellness: We prioritize the well-being of our employees and offer programs to support them.
• Flexibility: We provide flexible work arrangements to cater to different needs.