IT Support Technician

Job Description

As an IT Support Technician, you'll be the first line of defence for our clients' IT issues. You'll assist in troubleshooting hardware and software problems, ensuring optimal functionality of IT systems.

Responsibilities

• Assist in setting up and configuring new hardware and software.
• Conduct regular maintenance on IT systems to prevent issues.
• Help develop and implement IT policies and procedures.
• Ensure compliance with company security protocols.
• Provide feedback on improvement suggestions to enhance IT services.

Requirements

Education

• Bachelor’s degree in Computer Science or a related field

Experience

• 3+ years of experience in IT technical support

Technical Skills

• Linux OS
• Hardware Repair

Soft Skills

• Problem-solving
• Team Collaboration

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL V4 Foundation

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Experience with VPN configurations: Hands-on experience setting up and troubleshooting VPN connections.
• Project management skills: Basic skills in managing small IT projects or initiatives.

Benefits

• Comprehensive medical aid and benefits
• Team-building activities and events
• Flexible working hours
• Performance bonuses

Company Culture

• Diversity and Inclusion: We are committed to creating an inclusive environment that embraces diversity.
• Team Collaboration: Collaboration is at the heart of our success, ensuring everyone contributes.
• Respect and Integrity: We value respect and integrity in all our interactions, promoting a positive culture.