E-commerce Manager

Job Description

We are seeking an experienced E-commerce Manager to lead our online retail operations in Johannesburg. The ideal candidate will have a strong track record in managing successful e-commerce initiatives. You'll oversee website operations, coordinate marketing strategies, and ensure an outstanding customer experience. Your role will involve working closely with cross-functional teams to optimize our e-commerce offerings and drive sales growth.

Responsibilities

• Manage the day-to-day operations of the e-commerce site.
• Develop and implement online marketing strategies to increase traffic and sales.
• Analyze sales performance data and metrics to make informed decisions.
• Work closely with the IT team to ensure website functionality and user experience.
• Coordinate with product teams to ensure timely updates and launches.
• Enhance online customer experience through continuous improvements.
• Manage the e-commerce budget and allocate resources effectively.
• Lead the customer service team to provide exceptional support.

Requirements

Education

• Bachelor's degree in Business, e-commerce, or related field
• MBA preferred

Experience

• 5+ years of experience in e-commerce management or digital marketing

Technical Skills

• Content Management Systems
• Social Media Marketing
• SEO Best Practices

Soft Skills

• Analytical thinking
• Negotiation

Certifications

• Certified E-commerce Professional
• Digital Marketing Specialist Certification

Languages

• English: Fluent

Advantageous

• Experience with UX/UI design principles: Familiarity with user experience methodologies to enhance site usability.
• Knowledge of CRM tools like Salesforce: Experience with customer relationship management software.

Benefits

• Health insurance coverage
• Retirement plan with company contribution
• Flexible work hours
• Employee discounts on products
• Professional development opportunities

Company Culture

• Empowerment: We value empowering our team to take ownership of their roles and contribute to growth and innovation.
• Collaboration: We foster a collaborative environment that encourages ideas and teamwork.
• Growth Mindset: We promote continuous learning and seek individuals who are receptive to feedback and development.