IT Support Technician

Job Description

As an IT Support Technician, you will play an essential role in delivering exceptional support services to our clients in Port Elizabeth. You will be responsible for diagnosing and resolving technical issues, ensuring client satisfaction and operational efficiency. Strong problem-solving skills and a proactive mindset are vital.

Responsibilities

• Provide first-line support to helpdesk tickets and client requests.
• Diagnose and troubleshoot hardware and software issues.
• Install, configure, and maintain computer hardware, software, systems, networks, and printers.
• Monitor and maintain computer systems and networks.
• Educate clients on software and hardware usage.
• Assist with the implementation of new IT solutions.
• Keep comprehensive documentation of all support interactions.
• Collaborate with the IT team on infrastructure projects.
• Analyze workflow and recommend technological upgrades.
• Provide backup support during peak periods and outages.

Requirements

Education

• Bachelor’s degree in Information Technology or a related field
• Relevant certifications (A+, N+ or similar) are a plus

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows and Mac OS
• Networking

Soft Skills

• Customer service skills
• Communication

Certifications

• CompTIA A+
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience in a corporate IT environment: Background working in a business setting preferred.
• Knowledge of ITIL frameworks: Understanding of IT service management principles.

Benefits

• Competitive salary and performance bonuses
• Medical aid contributions
• Paid leave and public holidays
• Professional development opportunities

Company Culture

• Dynamic Environment: We promote a dynamic and fast-paced environment where innovation thrives.
• Teamwork: We believe in the power of teamwork and collaboration.
• Employee Growth: We are committed to the ongoing growth and professional development of our employees.