IT Support Coordinator

Job Description

We are seeking an IT Support Coordinator to enhance our support team in Durban. The ideal candidate will offer expert technical assistance, manage user inquiries, and maintain IT systems, ensuring business operations run smoothly. A proactive approach to problem-solving and excellent communication skills are essential.

Responsibilities

• Manage all incoming IT support requests and prioritize based on urgency.
• Assist in the implementation of new IT solutions and technologies.
• Encourage best practices in IT security among users.
• Collaborate with vendors for hardware and software procurement.
• Prepare regular reports on IT support activities and performance.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science

Experience

• 3+ years in IT support or similar role

Technical Skills

• Mac OS
• Virtualization Technologies

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Any additional certifications in ITIL or CompTIA: Preferable to enhance your candidacy.
• Understanding of data protection regulations: Awareness of data privacy and compliance standards.

Benefits

• Comprehensive health insurance
• Generous leave policies
• Professional development opportunities
• Employee wellness programs

Company Culture

• Continuous Learning: We believe in the growth of our employees and offer ongoing learning opportunities.
• Work-life Balance: A healthy work-life balance is important to us, and we offer flexible arrangements to support this.
• Community Engagement: We actively engage with the community and support various local initiatives.