IT Support Technician

Job Description

Join us as an IT Support Technician where you will play a critical role in managing user support requests. Your job will encompass diagnosing and resolving IT-related issues, providing hands-on support, and assisting in the implementation of new systems and technologies.

Responsibilities

• Act as a liaison between end-users and technical team.
• Develop training materials for staff and new users.
• Monitor and log user support requests effectively.
• Participate in system upgrades and hardware rollouts.
• Ensure compliance with IT security policies and protocols.
• Assist in managing user accounts and permissions.
• Identify areas of improvement in IT processes.
• Maintain accurate records for ongoing support requests.
• Participate in after-hours support on a rotational basis.

Advantageous

• Knowledge of cloud services: Familiarity with public cloud providers like AWS or Azure.
• Proficiency in scripting languages: Basic knowledge of scripting for IT automation tasks.

Benefits

• Comprehensive medical coverage
• Annual performance bonuses based on service delivery
• Continuous education and upskilling opportunities
• Remote working options available after probation

Company Culture

• Employee Recognition: We value and recognize employee contributions to foster a motivated workforce.
• Continuous Learning: We emphasize the importance of continuous learning and professional development for all staff.
• Inclusivity: Diversity and inclusivity are integral to our company values and hiring practices.