IT Support Technician

Job Description

Join our team as an IT Support Technician in Bloemfontein, where you will be the first point of contact for IT support. Your responsibilities will include diagnosing technical issues, assisting users with software applications, and maintaining computer systems to ensure smooth operations. We appreciate proactive individuals who can think on their feet.

Responsibilities

• Respond to support tickets efficiently and effectively.
• Help users with technical difficulties related to hardware and software.
• Participate in IT support projects as required.
• Maintain a user-friendly help desk interface.
• Document support actions in the service desk system.
• Test and evaluate new software before deployment.
• Assist in setting up new workstations and devices.
• Stay up to date with the latest IT developments and trends.

Requirements

Education

• Bachelor's degree in Computer Science or IT preferred

Experience

• 2+ years in a similar role

Technical Skills

• Mac OS

Soft Skills

• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in supporting remote users: Ability to provide support to remote employees effectively.
• Knowledge of ITIL frameworks: Understanding of IT service management best practices.

Benefits

• Attractive salary with performance bonuses
• Comprehensive health insurance
• Flexible working hours and a friendly work environment
• Access to training programs for career growth

Company Culture

• Empowerment: We empower our team members to take initiative and lead projects.
• Work-Life Balance: We prioritize our employees' work-life balance to ensure their well-being.
• Innovation: We encourage innovative thinking and support new ideas from our staff.