IT Support Technician

Job Description

As an IT Support Technician, you will handle internal IT requests, assist users with technical challenges, and ensure that troubleshooting processes are adhered to efficiently. Your expertise is crucial in maintaining our IT resources.

Responsibilities

• Respond promptly to service requests and monitor ticket statuses.
• Collaborate with external vendors for repairs and procurement.
• Identify recurring issues and propose solutions for prevention.
• Manage system and software updates and patches.
• Create and maintain documentation of network configurations.
• Educate staff on advanced software tools and upgrades.
• Implement security measures and ensure compliance.
• Evaluate current systems and recommend improvements.

Requirements

Education

• National Diploma or equivalent in IT
• BSc in Computer Science preferred

Experience

• 4+ years of experience in IT technical support

Technical Skills

• Linux Systems
• Help Desk Software

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• Certified Information Systems Security Professional (CISSP)

Languages

• English: Fluent

Advantageous

• Experience with Mobile Devices: Familiarity with supporting mobile devices is a plus.
• ITIL Certification: Understanding of IT service management practices.

Benefits

• Medical aid and retirement savings
• Generous leave policy
• Continuous professional development
• Flexible hours

Company Culture

• Collaboration: We foster a strong spirit of teamwork and collaboration across all departments.
• Innovation: Our culture encourages creative solutions and innovative thinking.
• Supportive Environment: We cultivate a supportive atmosphere where all employees can thrive.