IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our growing team in Port Elizabeth. The ideal candidate will possess a strong foundation in IT support, troubleshooting, and customer service. This role involves handling technical inquiries, providing solutions, and ensuring our systems run smoothly.

Responsibilities

• Act as the first point of contact for IT support requests.
• Manage user accounts and access rights.
• Perform preventative maintenance on systems and applications.
• Assist in the development of IT policies and best practices.
• Support IT administration tasks such as asset management.
• Collaborate with external vendors on hardware and software solutions.
• Provide feedback to improve IT services and processes.
• Help in the implementation of new IT projects and rollouts.
• Participate in team and departmental meetings.
• Train junior IT staff as needed.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Any relevant IT certifications are a plus

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Time Management
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Knowledge of cloud services: Experience with AWS or Azure platforms is preferred.
• Familiarity with cybersecurity best practices: Understanding of security protocols to protect systems.

Benefits

• Comprehensive medical aid
• Employee recognition programs
• Career advancement opportunities
• Work-life balance initiatives

Company Culture

• Innovation: We encourage innovative solutions and ideas from all team members.
• Community Involvement: Our team regularly participates in community outreach programs.
• Open Communication: We promote open dialogue and transparency within our organization.