Technical Support Specialist

Job Description

Join our dynamic team as a Technical Support Specialist in Pretoria! In this role, you will assist clients with technical queries, maintain support documentation, and collaborate with internal teams to resolve complex issues. If you are passionate about technology and customer service, we want to hear from you!

Responsibilities

• Engage with clients to understand their technical needs and requirements.
• Participate in team meetings to discuss ongoing support issues.
• Develop troubleshooting materials to enhance the support process.
• Ensure compliance with company policies and procedures.
• Monitor support metrics and strive for continuous improvement.
• Assist in maintaining IT inventory and asset management.

Advantageous

• Experience with remote support tools (e.g., TeamViewer, AnyDesk): Hands-on experience with remote desktop support software.
• Knowledge of backup solutions: Experience with backup solutions and disaster recovery planning.

Benefits

• Comprehensive health and dental plans.
• Retirement savings plans with company matching.
• Training and certification support.
• Team-building activities and social events.

Company Culture

• Respect: We promote a culture of respect and collaboration.
• Work-Life Balance: We value the balance between work and personal life and support flexible arrangements.
• Growth Mindset: We encourage continuous learning and growth for all team members.