IT Support Technician

Job Description

As an IT Support Technician in Cape Town, you will provide essential support and solutions to enhance our IT environment. You will troubleshoot hardware and software issues, assist with installations, and train users. If you're tech-savvy and solution-oriented, we want to hear from you!

Responsibilities

• Serve as the primary point of contact for IT support.
• Identify and escalate complex issues to senior staff.
• Assist in the implementation of new IT solutions.
• Maintain inventory of IT supplies and equipment.
• Train new employees on IT systems and protocols.
• Provide feedback on user experience and suggest improvements.
• Keep abreast of current technologies and practices.
• Implement security measures to safeguard systems.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science preferred

Experience

• 3+ years of experience in IT support or a similar role

Technical Skills

• Linux OS
• VoIP Systems

Soft Skills

• Customer Service
• Adaptability

Languages

• English: Fluent

Advantageous

• Experience with ITIL Framework: Familiarity with ITIL best practices for IT service management.
• Knowledge of cloud computing systems: Understanding of cloud technologies and their applications.

Benefits

• Comprehensive benefits including health and dental insurance
• 401(k) plan with employer matching
• Professional development opportunities
• Work-life balance initiatives

Company Culture

• Innovation: We prioritize innovative thinking and welcome creative ideas from our team.
• Employee Recognition: We recognize and reward the contributions of our employees.
• Work-Life Balance: We support flexible working arrangements to promote a healthy work-life balance.