Hospitality Manager

Job Description

We are seeking a Hospitality Manager to drive operational excellence and foster a culture of high-performance in our Stellenbosch hotel. A strong emphasis will be on team leadership and guest satisfaction.

Responsibilities

• Implement strategic planning to enhance hotel performance and guest satisfaction.
• Foster positive relationships with guests and cultivate repeat business.
• Analyze market trends to stay competitive within the hospitality industry.
• Manage front desk operations and housekeeping standards.
• Work with the marketing team to develop new guest initiatives.
• Conduct weekly meetings to align staff objectives and goals.
• Ensure team engagement and resilience through motivational practices.
• Collaborate on guest experience strategy in response to changing market demands.

Requirements

Education

• Bachelor's degree in Business Administration or Hospitality Management
• Master's degree in Business Administration (MBA) preferred

Experience

• 5+ years in managerial roles within the hospitality sector

Technical Skills

• Event Management
• Operational Management

Soft Skills

• Problem-solving
• Negotiation

Certifications

• ServSafe Food Manager
• Hospitality Sales and Marketing Course Certification

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Background in marketing and PR: Experience in promoting hospitality services and managing public relations activities.
• Leadership training certification: An added advantage to strengthen team management and leadership abilities.

Benefits

• Attractive salary package and bonus structure
• Comprehensive health insurance
• Retirement savings plan with employer contributions
• Employee discounts on accommodation and services
• Ongoing training and skill development programs

Company Culture

• Innovation Driven: We continuously seek innovative ways to improve our services and guest experiences.
• Learning and Growth: We are committed to the personal and professional development of our staff through ongoing learning opportunities.
• Community Engagement: We actively engage with the local community through various initiatives and collaborations.