IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our vibrant team in Cape Town. The ideal candidate will have a knack for troubleshooting and a passion for customer service, assisting users with their IT needs and resolving technical issues efficiently.

Responsibilities

• Assist users with software and hardware issues in a timely manner.
• Conduct regular backups and ensure data integrity.
• Collaborate with the IT team to enhance user experience.
• Investigate and resolve network connectivity issues.
• Implement security measures to safeguard IT systems.
• Support software installation and upgrades for users.
• Provide feedback for improvement of IT services.
• Participate in IT projects and initiatives as required.

Requirements

Education

• Bachelor's degree in Computer Science or IT-related fields
• Additional IT certifications are a plus

Experience

• 3+ years of experience in IT support or help desk environments

Technical Skills

• Troubleshooting Skills
• Help Desk Software

Soft Skills

• Time Management
• Communication

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity measures for protecting data.
• Project management skills: Ability to manage small IT projects and track progress.

Benefits

• Comprehensive health insurance
• Opportunities for professional growth
• Work-life balance initiatives
• Performance bonuses

Company Culture

• Inclusivity: We foster an inclusive workplace where diversity is celebrated.
• Work-Life Balance: We support work-life balance and flexibility for all employees.
• Community Engagement: We actively contribute to our community through various outreach programs.