IT Support Technician

Job Description

In this role as an IT Support Technician, you will act as the first line of support for our users. You will diagnose IT issues, perform installations, and provide training on software applications. This is a fantastic opportunity for those passionate about technology and customer service.

Responsibilities

• Manage IT support requests and prioritize them based on urgency.
• Assist with onboarding new employees, including setting up their workstations.
• Conduct routine checks on IT equipment to ensure functionality.
• Collaborate with other IT team members to solve complex issues.
• Stay updated on the latest technology trends and tools.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in technical support

Technical Skills

• Active Directory
• Office 365
• Remote desktop solutions

Soft Skills

• Problem-solving
• Team collaboration

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• ITIL Certification: Knowledge of IT service management best practices.
• Experience with cloud services: Familiarity with cloud computing platforms and services.

Benefits

• Comprehensive medical aid options
• Pension plan with employer contributions
• Continuous training and development opportunities
• Work-life balance initiatives

Company Culture

• Continuous Improvement: We believe in continuous improvement and provide resources for personal and professional growth.
• Inclusivity: Our team is diverse and inclusive, ensuring everyone’s voice is valued.
• Work-Life Balance: We prioritize work-life balance, offering flexible hours to our employees.