IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be responsible for maintaining and managing IT systems to ensure efficient operations. This role requires excellent problem-solving skills and the ability to communicate effectively with both technical and non-technical users. You will assist in troubleshooting hardware and software issues, providing tech support, and ensuring that systems are up-to-date.

Responsibilities

• Respond to technical support requests via phone, email, or ticketing system.
• Perform troubleshooting procedures and escalate unresolved issues to advanced support as necessary.
• Help maintain and update IT documentation including user manuals and troubleshooting guides.
• Install and configure computer hardware, software, systems, networks, and printers.
• Collaborate with IT staff to develop and optimize system infrastructure.
• Assist with IT asset management and inventory control.
• Participate in user training sessions to promote technology best practices.
• Actively contribute to projects aimed at improving IT service delivery.
• Stay up to date with new technologies and industry best practices.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in IT support or help desk environment

Technical Skills

• Windows OS
• Networking concepts
• Active Directory
• Remote Support Tools

Soft Skills

• Communication
• Problem-solving
• Time Management

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with MacOS: Familiarity with troubleshooting MacOS systems is a plus.
• Knowledge of ITIL Framework: Understanding IT service management and best practices.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Flexible work hours
• Opportunities for professional development

Company Culture

• Teamwork: We value collaboration and teamwork, ensuring everyone contributes to our goals.
• Innovation: Encouraging innovative approaches and solutions to enhance our services.
• Supportive Work Environment: We foster a supportive atmosphere where all employees feel valued.