IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our vibrant team in East London. In this role, you will provide essential technical support to our clients, ensuring their IT systems run smoothly. You will troubleshoot hardware and software issues, assist with setup and configuration, and offer guidance on using various applications. The ideal candidate thrives in a fast-paced environment and has a passion for technology.

Responsibilities

• Collaborate with other IT staff to improve system performance.
• Manage IT support ticketing system to ensure timely resolutions.
• Perform routine maintenance on IT equipment.
• Coordinate with vendors for equipment repairs and replacements.

Requirements

Education

• Diploma in Computer Science or related course
• Certification in IT Support would be advantageous

Experience

• 3+ years of technical support experience

Technical Skills

• Linux OS
• Software Installation

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Experience in database management: Knowledge of managing and supporting database systems.
• Knowledge of mobile device support: Ability to provide support for mobile devices and applications.

Benefits

• Comprehensive health insurance
• Retirement fund contributions
• Employee training and development programs
• Work from home options available

Company Culture

• Innovation Driven: We embrace innovative thinking and encourage new ideas to improve our services.
• Supportive Leadership: Our leadership team supports employees' growth and well-being.
• Community Engagement: We encourage employees to participate in community service and outreach.