IT Support Technician

Job Description

We are on the lookout for a skilled IT Support Technician to join our Bloemfontein office. The ideal candidate will possess a strong technical background and a knack for problem-solving, assisting our users while ensuring systems run smoothly.

Responsibilities

• Provide first-line support for all IT-related incidents and requests.
• Assist users in hardware and software setup and configuration.
• Implement IT projects as directed by the IT Manager.
• Manage user accounts and permissions in the systems.
• Participate in team meetings to discuss issues and improvements.
• Keep up to date with the latest technologies and trends in IT.
• Train and educate users on best practices for IT security.

Requirements

Education

• Diploma in Computer Science or Information Systems
• Degree in IT is a plus

Experience

• 2+ years in a helpdesk or IT support role

Technical Skills

• PC Troubleshooting
• Software Installation

Soft Skills

• Adaptability
• User Training

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Experience with AWS or Azure cloud platforms.
• Familiarity with scripting languages: Basic knowledge of PowerShell or Python is advantageous.

Benefits

• Comprehensive health insurance package
• Flexible work hours
• Employee assistance programs
• Annual team-building retreats

Company Culture

• Continuous Improvement: We encourage our employees to pursue ongoing learning and growth.
• Work-Life Balance: We value work-life balance and provide flexible work options.