IT Support Technician

Job Description

We are seeking an IT Support Technician to join our growing team in East London. This role involves providing exceptional technical support to our users, maintaining IT systems, and solving various tech-related issues. The successful candidate will have a keen eye for detail and a proactive approach to problem-solving.

Responsibilities

• Deliver high-quality technical support to staff members.
• Assist with software and hardware troubleshooting.
• Keep accurate records of support issues and resolutions.
• Coordinate with vendors for hardware repairs and replacements.
• Engage in ongoing training to stay current with IT trends.
• Manage inventory of IT supplies and equipment.

Requirements

Education

• Degree in Information Technology or related field
• Relevant certifications are valued

Experience

• 3+ years of experience in IT support or relevant roles

Technical Skills

• Active Directory
• VoIP Systems

Soft Skills

• Customer Service Orientation

Certifications

• CompTIA Network+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with scripting languages: Familiarity with Python or PowerShell for automation tasks.
• Knowledge of IT asset management: Experience in managing IT assets and resources.

Benefits

• Comprehensive medical aid and dental cover
• Paid time off and holidays
• Training and certification reimbursement
• Team-building and social activities

Company Culture

• Continuous Learning: We encourage our team members to constantly learn and grow within their roles.
• Employee Recognition: We value and recognize the achievements of our employees to foster a positive work environment.