IT Support Technician

Job Description

As an IT Support Technician, you will be the first point of contact for our clients facing technical challenges. Your problem-solving skills and knowledge of network systems will be essential in helping clients navigate their IT environments effectively. We value candidates who are not only skilled but also passionate about technology and customer service.

Responsibilities

• Provide remote and onsite support to clients as needed.
• Ensure timely completion of support tickets and escalations.
• Perform maintenance on hardware and software systems.
• Coordinate with team members to enhance IT service delivery.
• Educate users about security best practices and IT policies.
• Assist in backup and recovery processes for critical systems.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in Computer Science is advantageous

Experience

• 2+ years of practical experience in IT support roles

Technical Skills

• Linux OS
• VPN Setup

Soft Skills

• Adaptability
• Teamwork

Certifications

• CompTIA Network+
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with IT service management tools and processes.
• Skills in remote support software: Experience with tools like TeamViewer or AnyDesk.

Benefits

• Comprehensive medical aid plan
• Annual bonuses based on performance
• Work-life balance initiatives
• Professional development and training programs.

Company Culture

• Inclusivity: We maintain a diverse and inclusive workplace where everyone feels valued.
• Continuous Learning: We promote a culture of learning and sharing knowledge within the team.
• Open Communication: We believe in transparency and open lines of communication across all levels.