General IT Technician

Job Description

Join our dedicated team as a General IT Technician, where your expertise will help maintain critical IT infrastructure. You will be responsible for diagnosing and resolving hardware and software issues, implementing network changes, and supporting various technical projects in our Johannesburg office. A great opportunity for candidates eager to grow their careers in IT support.

Responsibilities

• Deliver technical support for desktop, laptop, and peripheral devices.
• Set up and manage user accounts and permissions.
• Participate in IT projects and contribute to system upgrades and deployments.
• Support staff on basic software applications and tools.
• Maintain an inventory of IT supplies and equipment.
• Assist with training users on new systems and software.
• Ensure compliance with IT policies and procedures.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or technical assistance

Technical Skills

• Windows and Linux OS
• Networking
• Microsoft Office Suite

Soft Skills

• Communication
• Problem-Solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified Solutions Associate (MCSA)

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Knowledge of configuring and troubleshooting VoIP telephony systems.
• ITIL Foundation Certification: Understanding of IT service management and ITIL practices.

Benefits

• Competitive salary and performance bonuses
• Health and wellness benefits
• Paid annual leave and public holidays
• Professional development opportunities.

Company Culture

• Team Spirit: We promote a culture of collaboration and mutual support.
• Innovation: We encourage fresh ideas and innovative approaches to challenges.
• Learning and Development: We invest in our employees' growth through continuous training and development.