IT Support Technician

Job Description

Join our team as an IT Support Technician in Cape Town. We are looking for an enthusiastic individual who can troubleshoot and resolve technical issues while providing excellent customer service. Experience with IT systems, hardware, and software support is essential.

Responsibilities

• Resolve software and hardware malfunctions and report issues to vendors when necessary.
• Monitor and maintain computer systems and networks.
• Prepare and deliver training sessions for staff on IT systems.
• Participate in troubleshooting and research of technical issues.
• Stay updated on the latest technology trends and support tools.

Requirements

Education

• Diploma in Information Technology
• Relevant certifications are a plus

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux Operating Systems
• Remote Support Tools

Soft Skills

• Interpersonal Skills
• Attention to Detail

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Familiarity with Virtualization Technologies: Experience with VMware or Hyper-V is advantageous.
• Experience with Scripting: Basic scripting skills (PowerShell or Bash) preferred.

Benefits

• Comprehensive health cover
• Retirement savings plan
• Work-life balance initiatives
• Opportunities for professional growth

Company Culture

• Continuous Improvement: We strive for continuous improvement and welcome feedback for better processes.
• Work-Life Balance: We value work-life balance and offer flexible working conditions.
• Professional Development: We support our employees' professional development through training and workshops.