IT Support Technician

Job Description

We are seeking an IT Support Technician to provide technical support and administration assistance in Bloemfontein. You will be the first line of support for our clients, ensuring effective problem resolution and high-quality service delivery.

Responsibilities

• Respond to user inquiries and provide support in a timely manner.
• Identify and resolve technical issues effectively.
• Ensure compliance with company policies and procedures regarding IT security.
• Monitor and manage IT inventory.
• Assist in the development of training materials.
• Contribute to team efforts by accomplishing related tasks as needed.

Requirements

Education

• Bachelor's in Information Technology or related field
• Relevant certifications are a plus

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Windows and Mac OS
• Remote Support Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in a helpdesk role: Previous experience working in a service desk environment.
• Understanding of database management: Knowledge of basic database systems such as MySQL or SQL Server.

Benefits

• Comprehensive health benefits
• Annual bonus opportunities
• Ongoing training and support
• Employee wellness programs

Company Culture

• Diversity and Inclusion: We embrace diversity and ensure everyone feels welcome.
• Work-Life Balance: We value the well-being of our employees and promote a healthy work-life balance.