IT Support Technician

Job Description

Seeking an IT Support Technician to enhance our supportive environment in Durban. The ideal candidate will manage the IT infrastructure, offer user assistance, and handle troubleshooting, ensuring our systems run smoothly.

Responsibilities

• Field technical support requests and prioritize them based on urgency.
• Troubleshoot and resolve computer, printer, and phone line problems.
• Assist in the evaluation and installation of new technologies.
• Maintain and update IT documentation and inventory records.
• Ensure all equipment is compliant with established standards.
• Monitor and maintain effective backup and recovery procedures.
• Engage in continuous professional development and training.
• Provide feedback for improving the IT service delivery process.

Requirements

Education

• Bachelor's degree in Information Technology or related field
• Any IT related certifications would be beneficial

Experience

• 3+ years in IT technical support role

Technical Skills

• Windows Server Administration
• Network Security

Soft Skills

• Adaptability
• Customer Service

Certifications

• Microsoft Certified: Azure Fundamentals
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services (AWS/Azure): Experience with cloud technologies for enhancing IT support.
• Project Management Experience: Any relevant project management knowledge for supporting IT projects.

Benefits

• Comprehensive healthcare options, including dental and vision
• Flexible hours for a better work-life balance
• Professional development and training budgets
• Performance-related bonuses

Company Culture

• Work-Life Balance: We value a solid work-life balance, offering flexibility to our employees.
• Customer-Focused Innovation: We pride ourselves on innovation that aligns with our customers' needs and challenges.
• Engaged Community: Our team actively participates in community outreach and social responsibility programs.