IT Support Technician

Job Description

We are looking for an enthusiastic IT Support Technician who is passionate about technology and providing exceptional service. Your role will involve supporting both hardware and software issues, ensuring optimal performance for all users.

Responsibilities

• Resolve technical support tickets promptly and efficiently.
• Assist in system upgrades and installations.
• Ensure that all IT equipment is functioning correctly and securely.
• Perform regular checks and audits of IT systems.
• Stay updated with the latest technology trends and tools.
• Work with the IT team to improve service delivery.
• Participate in IT projects and rollouts as directed.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or a similar role

Technical Skills

• Windows and Linux OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certified
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with VoIP technologies and setup.
• ITIL Foundation Certification: Understanding of IT service management practices.

Benefits

• Medical aid coverage
• Performance bonuses
• Paid vacation leave
• Continuous learning opportunities

Company Culture

• Collaboration: We promote a teamwork-oriented environment where all voices are valued.
• Innovation: Our culture thrives on innovation and embracing new technologies.
• Diversity: We are committed to creating a diverse workplace and encourage applications from all backgrounds.