IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our team in East London. The ideal candidate will provide exceptional technical support, troubleshooting hardware and software issues, and ensuring our systems run smoothly. You'll collaborate with various departments to enhance user experience and maintain effective communication.

Responsibilities

• Provide support for mobile devices and remote access.
• Assist in the installation and configuration of software applications.
• Maintain inventory of hardware and software assets.
• Follow up with users to ensure satisfaction with IT services.
• Participate in IT projects to streamline operations.

Requirements

Education

• National Diploma in Information Technology or a related field
• Higher certification like Microsoft Certified: Azure Fundamentals is a plus

Experience

• 3+ years of experience in a technical support role

Technical Skills

• Active Directory
• Office 365

Soft Skills

• Customer Service
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Experience in hardware troubleshooting and repair: Hands-on experience in diagnosing and fixing hardware issues.
• Knowledge of cloud services (AWS or Azure): Understanding of cloud computing and service models.

Benefits

• Comprehensive medical aid and retirement plan
• Flexible working hours
• Employee training and development programs
• Work-life balance initiatives

Company Culture

• Inclusivity: We celebrate diversity and strive to create an inclusive workplace for all.
• Collaboration: Our success is built on teamwork and collaboration across all departments.
• Feedback-Oriented: We believe in open communication and welcome feedback to improve our processes.