IT Support Technician

Job Description

We are on the lookout for an IT Support Technician to join our vibrant team in East London. In this role, you will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring our IT systems run smoothly. The ideal candidate will possess excellent problem-solving skills and a passion for technology.

Responsibilities

• Respond to user inquiries regarding computer systems and software applications.
• Validate and resolve IT-related issues as reported by users.
• Configure and maintain IT equipment, ensuring compliance with security policies.
• Perform installation and upgrades for systems and applications.
• Maintain accurate records of IT incidents and resolutions.
• Contribute to a positive team environment by assisting colleagues.
• Research and recommend software and hardware upgrades.
• Provide knowledge transfer and training sessions for new staff.
• Assist with IT projects as directed by management.

Requirements

Education

• Technical degree in IT or related discipline
• Bachelor's degree preferred

Experience

• 3+ years of IT support experience

Technical Skills

• Active Directory
• Remote Support Tools

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Prior experience in a service desk environment: Hands-on experience working in a fast-paced service desk setup.
• Understanding of cybersecurity principles: Basic knowledge of cybersecurity measures and best practices.

Benefits

• Health insurance
• Pension fund contributions
• Flexible leave policies
• Professional development budget

Company Culture

• Innovation: We encourage innovative thinking and creative problem solving across all levels of the organization.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for all employees.
• Community Engagement: We actively participate in community initiatives and encourage employees to volunteer.