IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you will be instrumental in providing timely IT support and administration to our diverse clients. You will troubleshoot hardware and software issues, ensuring that our systems run smoothly and efficiently.

Responsibilities

• Troubleshoot network issues and ensure connectivity across all platforms.
• Support software implementation projects across the organization.
• Monitor system performance and offer recommendations for improvements.
• Assist in the development of IT policies and procedures.
• Engage in professional development activities to keep skills current.
• Document issues and solutions in the service desk system for future reference.

Requirements

Education

• National Diploma in IT Support or relevant qualifications

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Linux OS
• VoIP Systems

Soft Skills

• Adaptability
• Customer Service Orientation

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with IT security policies: Knowledge of cybersecurity principles and practices.
• Previous experience in a similar role: Experience working in a fast-paced IT support environment.

Benefits

• Comprehensive health benefits package
• Annual performance evaluations for advancement
• Work-life balance initiatives
• Access to continuous learning programs

Company Culture

• Continuous Learning: We believe in continuous learning and provide opportunities for professional growth.
• Employee Recognition: We value our employees and recognize their contributions regularly.
• Work-Life Balance: We strive to maintain a healthy work-life balance for our employees.