IT Help Desk Technician

Job Description

We are on the lookout for a proactive and skilled IT Help Desk Technician to join our dedicated support team in East London. The ideal candidate will have experience in troubleshooting hardware and software issues, providing exceptional customer support, and a passion for technology. If you enjoy solving problems and helping users with their tech needs, we want to hear from you!

Responsibilities

• Respond to user inquiries and provide troubleshooting assistance.
• Document and log all help desk interactions and resolutions.
• Support the deployment of new hardware and software.
• Assist users with software updates and installations.
• Coordinate with suppliers for hardware purchases and repairs.
• Monitor IT systems for performance and security issues.
• Contribute to the creation of user manuals and guides.
• Regularly review and enhance IT support protocols.
• Participate in team meetings to discuss issues and improvements.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree is advantageous

Experience

• 2+ years of experience in IT support or help desk roles

Technical Skills

• Windows Operating Systems
• Networking Fundamentals
• Office 365
• Remote Support Tools

Soft Skills

• Customer Service Orientation
• Effective Communication
• Time Management

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Linux systems: Experience with Linux environments is a plus.
• Experience in troubleshooting mobile devices: Ability to assist with mobile device-related issues.

Benefits

• Competitive salary and benefits package
• Health and wellness programs
• Flexible working hours
• Opportunities for professional development

Company Culture

• Team Collaboration: We believe in teamwork and value each member's contribution to our collective success.
• Continuous Improvement: Our culture emphasizes ongoing learning and the pursuit of excellence.