IT Support Technician

Job Description

Searching for an IT Support Technician to enhance our operational capabilities. The chosen candidate will be responsible for troubleshooting hardware and software issues, providing exceptional user support, and helping implement technical solutions to improve overall efficiency. A passion for technology and excellent problem-solving skills are essential.

Responsibilities

• Monitor and manage user accounts and permissions.
• Provide troubleshooting assistance via email, phone, or in person.
• Implement software updates and patches as required.
• Participate in inventory management of IT assets.
• Assist in the set-up and configuration of IT environments.
• Maintain a high level of customer service and communication.
• Keep accurate records of support cases and resolutions.
• Develop and provide training sessions on new software tools.

Requirements

Education

• Diploma in Information Technology or related field
• Certification in CompTIA A+ or similar is a plus

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Microsoft Office Suite

Soft Skills

• Communication
• Problem Solving

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Experience in ITIL frameworks: Knowledge of ITIL best practices for IT service management.
• Familiarity with Cloud Services: Experience with cloud services such as AWS or Azure.

Benefits

• Medical aid and provident fund contributions.
• Work-life balance initiatives.
• Ongoing professional development.
• Flexible hours and remote work opportunities.

Company Culture

• Supportive Environment: We prioritize a friendly and supportive work atmosphere where everyone contributes collaboratively to our success.
• Innovation: We encourage innovative thinking and creativity to improve our service delivery.
• Continuous Learning: We emphasize ongoing training and skill development for our team members.