IT Support Specialist

Job Description

As an IT Support Specialist at Tech Innovations Inc., you will play a vital role in maintaining our IT infrastructure and providing exceptional support to our users. You will be the first point of contact for IT issues, troubleshooting and resolving incidents promptly and effectively.

Responsibilities

• Act as the primary point of contact for IT support calls and emails.
• Troubleshoot and resolve network connectivity issues.
• Assist in the documentation of IT policies and procedures.
• Support the implementation of IT security measures.
• Help maintain an accurate inventory of IT assets.
• Assist with backups and disaster recovery processes.
• Guide users through the setup of hardware and software.
• Provide timely updates on the status of IT support tickets.
• Work with vendors for support on hardware and software issues.
• Participate in team meetings to discuss ongoing projects.

Requirements

Education

• Relevant diploma or degree
• Formal IT training is advantageous

Experience

• 1+ years of experience in an IT support role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with cybersecurity principles: Understanding of basic cybersecurity concepts and practices.

Benefits

• Work-life balance initiatives
• Access to an employee assistance program
• Flexible work arrangements
• Team-building events and social activities

Company Culture

• Innovation: We prioritize innovative thinking and new ideas, empowering our staff to contribute creatively.
• Value Feedback: We encourage open communication and value feedback from all employees.