Tea Room Manager

Job Description

As the Tea Room Manager, you will oversee all daily operations within the tea room, ensuring that our esteemed clients are treated with the highest standards of service. This role demands excellent communication skills and the ability to lead a team effectively.

Responsibilities

• Direct day-to-day operations of the tea room to ensure seamless service.
• Supervise staff activities and performance evaluations.
• Create employee schedules and ensure adequate coverage.
• Train new employees and conduct team meetings.
• Develop customer loyalty programs to enhance repeat business.
• Implement feedback mechanisms to gain insights from customer experiences.
• Work closely with suppliers to manage stock and order processes.

Requirements

Education

• Matric certificate or equivalent
• Degree in hospitality management preferred

Experience

• Minimum of 2-4 years in food and beverage management

Technical Skills

• Inventory management software
• Health and safety standards

Soft Skills

• Problem-solving
• Customer-focused

Advantageous

• Experience in developing marketing strategies: Proven skills in promoting tea room services and attracting customers.
• Marketing and promotional skills: Experience with campaigns that increase sales and improve visibility.

Benefits

• Attractive remuneration package.
• Comprehensive health benefits.
• Flexible working hours.
• Support for professional training.

Company Culture

• Inclusivity: We embrace diversity and strive to create a welcoming environment for everyone.
• Passion for Tea: Our team shares a genuine love for tea and its culture, inspiring our guests.
• Sustainability: We are dedicated to promoting sustainable practices in all aspects of our operations.