Business Analyst

Job Description

We are looking for a detail-oriented Business Analyst to contribute to our projects in Durban. Your role will involve understanding business requirements, conducting data analysis, and liaising with IT teams to ensure successful delivery of technology-driven solutions. If you thrive in a collaborative environment, we want to hear from you!

Responsibilities

• Perform gap analysis between current and desired business processes.
• Assist in defining project scopes and objectives.
• Evaluate potential IT solutions for business applicability.
• Provide training and support to end-users post-implementation.
• Maintain an understanding of industry trends and technologies.
• Support project management in ensuring timely delivery.

Requirements

Education

• Bachelor's degree in a relevant field
• Master's degree is preferred

Experience

• 4-6 years in business analysis or related roles

Technical Skills

• SQL
• Microsoft Excel

Soft Skills

• Collaboration
• Adaptability

Certifications

• Business Analysis Level 1
• PMI-PBA Certification

Languages

• English: Fluent

Advantageous

• Understanding of CRM systems: Knowledge of Customer Relationship Management platforms.
• Experience in stakeholder engagement: Ability to cultivate relationships with stakeholders effectively.

Benefits

• Comprehensive health coverage
• Retirement savings plan
• Work-life balance initiatives
• Career advancement opportunities

Company Culture

• Collaboration: We promote a collaborative approach to work, encouraging teamwork across all levels.
• Transparency: Open and honest communication is at the heart of our company culture.
• Sustainability: We are committed to sustainable business practices and making a positive impact on our community.