IT Support Technician

Job Description

As an IT Support Technician, you will be the first line of support for our clients, ensuring that IT systems and services run smoothly. Your expertise in troubleshooting and resolving technical issues will be pivotal in upholding our commitment to excellent customer service.

Responsibilities

• Respond to support tickets via phone, email, or in-person.
• Troubleshoot and resolve system and network issues promptly.
• Assist with the setup and configuration of workstations.
• Maintain inventory of IT equipment and supplies.
• Provide support for virtual meetings and video conferencing systems.
• Collaborate with other IT team members to enhance service delivery.
• Identify opportunities for improving IT processes.
• Assist in implementing IT projects as needed.
• Stay updated on new technologies relevant to the role.

Requirements

Education

• Diploma in IT Support or related field
• Bachelor's degree in Information Technology is preferred

Experience

• 1+ years of experience in technical support or customer service

Technical Skills

• Linux OS
• Help Desk Software

Soft Skills

• Adaptability
• Problem-solving

Certifications

• ITIL Foundation
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic security practices and protocols.
• Experience with remote support tools: Familiarity with using tools for remote technical support.

Benefits

• Health insurance and retirement plans
• Paid time off and sick leave
• Access to training and certification resources
• Friendly and inclusive workplace culture

Company Culture

• Innovation: Innovation drives our business, and we encourage creative thinking at all levels.
• Supportive Environment: We foster a supportive environment where employees feel valued and empowered.
• Work-Life Balance: We strive to maintain a healthy work-life balance for all team members.