User Experience Researcher

Job Description

We are seeking a passionate User Experience Researcher to join our vibrant team in Durban. You will play a pivotal role in understanding user needs and translating them into design solutions that offer exceptional user experiences across various platforms.

Responsibilities

• Utilize various research methods to understand user behaviors and needs.
• Work closely with cross-functional teams to optimize product usability.
• Deliver presentations and reports on research findings to stakeholders.
• Develop A/B testing plans to validate design concepts.
• Support product development with actionable insights based on user research.
• Document user research methodologies and findings for future reference.
• Mentor junior team members in research practices.

Requirements

Education

• Master's degree in a relevant field is a plus

Experience

• 5+ years of experience in UX research or design

Technical Skills

• Prototyping Tools
• Cognitive Psychology

Soft Skills

• Empathy
• Analytical Thinking

Certifications

• Certified Usability Analyst (CUA)
• UX Design Certification

Languages

• English: Fluent

Advantageous

• Experience with behavioral analytics tools: Experience using tools that track user behavior to derive insights.
• Visual Design Skills: Ability to create aesthetically pleasing designs that align with user needs.

Benefits

• Comprehensive healthcare plan
• Generous leave policy including annual and parental leave
• Investment in continuous learning and development
• Employee assistance programs

Company Culture

• Team Collaboration: We believe in the power of teamwork and encourage collaboration across all levels.
• Continuous Learning: Opportunities for growth and learning are a cornerstone of our culture.